Listening Page 25

 

Page 25 EX. 5 - 8

Exercici 5

1. She did a good job

2. The sho must be closed

3. I will be careful

4.  She must be busy

5. There's a caller on the phone

6. I can't hear you very well

Exercici 6

1. Can you repeat that please?

2. You need to contact her immediately

3. I'll put you thorugh Mr. Wright now

4. You've got the wrong number

5. To dial a number abroad, put an 01 before the number

6. My new extension number will be 8015

7. State the name of the company

Exercici 7

1. I need to s'eak to Betty as soon as possible.

2. Can you ask Mrs Ford to ring back tomorrow?

3. I've got a client on the line

4. Try to avoid speaking too loudly on the phone.

5. Can you remind Ms Burns...

Exercici 8

1. If there's no reply from his office phone, he's problably working off-site. a.

2. Miss Scott is on the line for you. She needs to place an order. e.

3. Avoid letting the phone ring a lot. Answer it quickly. f.

4. They've tried to contact you several times, so call them as soon as possible. c.

5. Before you dial the number, press for an outside line. d.

6. His line is engaged, so I'll phone him later. b.

Page 27 EX. 5 - 8

 

 Exercice 5

1- out of town

2- out of town

3- on holiday

4- take down

5- cut off

6- take down

7- put you on hold

8- take a message

9- leave a message

Exercice 6

1- line is busy

2- spell that

3- interrupt

4- out of the office

5- return your call

Exercice 7 

1-e

2-c

3-d

4-a

5-b

Exercice 8

1- in a meeting

2- left

3- urgent

4- deal with

5- return

6- took down

Vocabulary Unit 6

 

Phone calls:

as soon as possible – tan aviat com sigui possible

 avoid –evitar 

be careful – vés amb compte 

caller – persona que truca 

contact – contactar 

dial a number – marcar un número 

engaged – ocupat (línia) 

extension number – número d’extensió 

on the line – en línia 

professional – professional 

put you through – passar la trucada 

remind – recordar 

repeat – repetir 

ring back – tornar a trucar 

speak up – parlar més fort 

state – indicar / dir 

no reply – no respon 

wrong number – número equivocat

Answering calls and taking messages:

cut off – tallar-se la trucada 

deal with – gestionar / tractar 

expecting – esperant (una trucada) 

hang up – penjar 

in a meeting – en una reunió 

interrupt – interrompre 

leave a message – deixar un missatge 

line is busy – la línia està ocupada 

on holiday – de vacances 

out of the office – fora de l’oficina 

out of town – fora de la ciutat 

put you on hold – posar en espera 

return your call – tornar la trucada 

spell that – lletrejar això 

take a message – prendre un missatge 

take down – apuntar 

transfer – transferir la trucada 

unavailable – no disponible 

urgent – urgent

Extra!

bad connection – mala connexió 

call back – tornar a trucar 

calling on behalf of – trucant en nom de 

clearly – clarament 

end a conversation – acabar una conversa 

get through – aconseguir contactar 

interference – interferències l

ine is free – la línia està lliure 

offer assistance – oferir ajuda 

speak a little more slowly – parlar una mica més a poc a poc 

take a call – agafar una trucada 

voicemail – bústia de veu 

Would you mind – et faria res…

Working with Vocabulary

 5. Listen and repeat the words in colour. Then copy and complete the sentences.

1_ It's important to follow the instructions when you assemble a computer. That way, you won't make any mistakes.

2_ Make sure you back up your data every day, in case you get a virus.

3_ You need to install antivirus software to protect the system.

4_ Invent a new password with 10 letters and numbers.

5_ If the computer crashes when you're working on something, you may lose all your information,

6_ The file has probably been deleted, but let me see if I can recover it.

6. Listen and repeat the words in colour. Then choose the correct answer.

1_ When I work off site / on site, I have to drive to different places.

2_ Let's use the stairs / lift. The meeting is on the 30th floor.

3_ The keys are ready for you to collect from the hotel reception / ground floor.

4_ Pay for your car parking at the entrance / exit when you leave.

7.Listen and repeat. Then match the words to the pictures.

1_ Post office

2_Train station

3_ Library

4_ Sports centre

5_ Factory

6_ Airport

7_ Department store

8_ Shopping centre

8. Listen and repeat the words and phrases in colour. Then match each sentence to the correct picture.

1_ Room 333 is opposite the toilet. G

2_ Go straight. A

3_Turn left. B

4_ Turn right. D

5_ Room 333 is on your left. E

6_ Room 333 is on your right. F

7_ Room 333 is at the end of the corridor. C

9. Match A to B to form sentences.

    A

1_ You need to run a virus ... . H

2_ My office is at the end of the ... . D

3_ The office building is on your ... . A

4_ I'll meet you outside the sports ... . G

5_ My sister works at the post ... . B

6_ The library is next to the train ... . F

7_ Just insert the disc and follow the ... . C

8_ At the end of the day, make sure you do a ... . E

    B

a_ left                                    e_ backup

b_ office                                f_ station

c_ instructions                       g_ centre

d_ corridor                             h_ scan

5 - Troubleshooting EX: 5, 6, 7, 8

 5. Listen and repeat the words in colour. Then copy and complete the sentences.

1_ You use the power button to switch the computer on.

2_ You use the volume control to turn the sound up or down.

3_ I think there's a loose connection in the switch. Sometimes it works and sometimes it doesn't.

4_Go to the control panel and click on the sound icon, then click on internal speaker.

5_ If you select the mute box, you won't be able to hear anything.

6_ A no signal message means the computer is not connected to the monitor.

6. Listen and repeat the words in colour. Then choose the correct words.

1_ You have to log off / press and hold the control key and P to print.

2_ To reinstall / restart the computer, try pressing the power button again.

3_ Before you open the computer case, make sure / reconnect to switch off the power supply.

4_ Every so often, the computer freezes / reopens. It just stops in the middle of what you're doing.

5_ The graphics card is broken. You'll have to replace / shut down it.

7. The words and phrases in bold are in the wrong sentences. Write the sentences correctly in your notebooks.

1_ You should reinstall your e-mail account when you're finished. Log off

2_ My computer went for repair and now I must reconnect some programs. Reinstall

3_ Now, the fan isn't working. I have to shut down the case. Reopen

4_Check the cable and then log off the mouse to the keyboard. Reconnect

5_ At the end of the week, please reopen all the computers in the office. Shut down

8. Choose the correct answer.

1_ The reason you can't hear anything is because you have selected the ... .

a. Control panel

b. Power button

c. Mute box

2_ If you want the music louder, turn it up using the ... .

a. Loose connection

b. Volume control

c. No signal message

3_ Before you close the file, ... you save all the changes you have made.

a. Make sure

b. Shut down

c. reconnect

4_ The monitor wasn't working, so we ... it with a new one.

a. Reinstalled

b. Replaced

c. Reopened

5_ If you ... these three keys, you will be able to shut down the computer.

a. Press and hold

b. Log off

c. Restart

Vocabulary Builder

 Troubleshooting

Control panel: Panell de control                                 No signal message: Missatge de "Sense senyal"

Loose connection: connexió fluixa                             Power button: Botó d'encesa

Mute box: Botó de silenci                                          Volume control: Control de volum

Verbs

Freeze: Congelar-se                                            Reinstall: Reinstal·lar

Log off: Tancar sessió                                         Reopen: Reobrir

Make sure: Assegurar-se                                     Replace: Substituir

Press and hold: Prémer i mantenir                      Restart: Reiniciar

Reconnect: Reconnectar                                     Shut down: Apagar

Troubleshooting

Anti-virus software: Programari antivirus                        Lose: Perdre

Back up: Fer una còpia de seguretat                                 Password: Contrasenya

Follow instructions: Seguir les instruccions                     Recover: Recuperar

Places Around Town

Airport: Aeroport                                          Off-site: Fora de les instal·lacions

Department store: Gran magatzem               On-site: A les instal·lacions

Entrance: Entrada                                        Post office: Oficina de correus

Exit: Sortida                                                 Reception: Recepció

Factory: Fàbrica                                           Shopping centre: Centre comercial

Ground floor: Planta baixa                           Sports centre: Centre esportiu

Library: Bilbioteca                                       Stairs: Escales

Lift: Ascensor                                               Train station: Estació de tren

Directions

At the end of the corridor: Al final del passadís            Opposite: Enfront

Go straight: Ves recte                                                     Turn left /right: Gira a l'esquerra / dreta

On your left / right: A la teva esquerra / dreta

EXTRA!

Assist: Donar assistència                                          Maintenance: Manteniment

At the traffic lights: Al semàfor                                Manual: Manual

Breakdown: Avaria                                                    Performance: Rendiment

Corrupt files: Fitxers corruptes                                 Problem solving: Resolució de problemes

Cross the road: Creuar el carrer                                Recovery: Recuperació

Debugging: Depuració                                              Reset: Restablir / reiniciar

Diagnose: Diagnosticar                                             Take the first left / Right: Agafa el primer carrer a                                                                                       l'esquerra / dreta