Listening Page 25

 

Page 25 EX. 5 - 8

Exercici 5

1. She did a good job

2. The sho must be closed

3. I will be careful

4.  She must be busy

5. There's a caller on the phone

6. I can't hear you very well

Exercici 6

1. Can you repeat that please?

2. You need to contact her immediately

3. I'll put you thorugh Mr. Wright now

4. You've got the wrong number

5. To dial a number abroad, put an 01 before the number

6. My new extension number will be 8015

7. State the name of the company

Exercici 7

1. I need to s'eak to Betty as soon as possible.

2. Can you ask Mrs Ford to ring back tomorrow?

3. I've got a client on the line

4. Try to avoid speaking too loudly on the phone.

5. Can you remind Ms Burns...

Exercici 8

1. If there's no reply from his office phone, he's problably working off-site. a.

2. Miss Scott is on the line for you. She needs to place an order. e.

3. Avoid letting the phone ring a lot. Answer it quickly. f.

4. They've tried to contact you several times, so call them as soon as possible. c.

5. Before you dial the number, press for an outside line. d.

6. His line is engaged, so I'll phone him later. b.

Page 27 EX. 5 - 8

 

 Exercice 5

1- out of town

2- out of town

3- on holiday

4- take down

5- cut off

6- take down

7- put you on hold

8- take a message

9- leave a message

Exercice 6

1- line is busy

2- spell that

3- interrupt

4- out of the office

5- return your call

Exercice 7 

1-e

2-c

3-d

4-a

5-b

Exercice 8

1- in a meeting

2- left

3- urgent

4- deal with

5- return

6- took down

Vocabulary Unit 6

 

Phone calls:

as soon as possible – tan aviat com sigui possible

 avoid –evitar 

be careful – vés amb compte 

caller – persona que truca 

contact – contactar 

dial a number – marcar un número 

engaged – ocupat (línia) 

extension number – número d’extensió 

on the line – en línia 

professional – professional 

put you through – passar la trucada 

remind – recordar 

repeat – repetir 

ring back – tornar a trucar 

speak up – parlar més fort 

state – indicar / dir 

no reply – no respon 

wrong number – número equivocat

Answering calls and taking messages:

cut off – tallar-se la trucada 

deal with – gestionar / tractar 

expecting – esperant (una trucada) 

hang up – penjar 

in a meeting – en una reunió 

interrupt – interrompre 

leave a message – deixar un missatge 

line is busy – la línia està ocupada 

on holiday – de vacances 

out of the office – fora de l’oficina 

out of town – fora de la ciutat 

put you on hold – posar en espera 

return your call – tornar la trucada 

spell that – lletrejar això 

take a message – prendre un missatge 

take down – apuntar 

transfer – transferir la trucada 

unavailable – no disponible 

urgent – urgent

Extra!

bad connection – mala connexió 

call back – tornar a trucar 

calling on behalf of – trucant en nom de 

clearly – clarament 

end a conversation – acabar una conversa 

get through – aconseguir contactar 

interference – interferències l

ine is free – la línia està lliure 

offer assistance – oferir ajuda 

speak a little more slowly – parlar una mica més a poc a poc 

take a call – agafar una trucada 

voicemail – bústia de veu 

Would you mind – et faria res…